Customer Experience Associate APPLY NOW

Carlow, Ireland
Customer Service & Fulfilment Team
Mon, Aug 31, 2020
Part time

Overview

This is a part-time, work-from-home position.

We built Seed with one simple belief: everyone deserves great balls at a fair price. As such, we seek to provide our own brand of exceptional golf products direct to our customers online

Since our launch in July 2017, the response from our customers has been tremendous. People deserve quality products and experiences, which is why we're quickly becoming one of the fastest growing golf brands in the EU . We are eager to share Seed with even more of the world and are looking to bring amazing people together to help us change the game.

The Team

At Seed, the customer is at the core of everything that we do. The Customer Experience Team serves as the bridge between Seed and the amazing people who use our products. We’re the voice of Seed to our customers and advocates for our customers to the rest of the Seed team. We make sure that every customer interaction is something really special. As a Remote Customer Experience Associate you’ll help ensure our customers have everything they need!

The Role

As a Remote Customer Experience Associate you will provide spectacular support to our customers

  • This is a part-time role
  • Working hours are flexible, predominately during office hours
  • This role will be remote with monthly in-person interaction with the in-house team
  • You must have a minimum home internet speed of 100 Mbps and a quiet work space + access to a laptop or PC.

Here’s what you’ll do:

  • Speak with customers over the phone to help place orders or manage their accounts
  • Thrive in a fast-paced environment tackling an array of customer issues
  • Become an expert on our products and spread the love of Seed everywhere
  • Deliver above-and-beyond customer service by surpassing our customer’s everyday expectations
  • Find new and interesting ways to make our customers smile
  • Create instant rapport with our customers
  • Notice even the smallest trends and customer pain points to make sure we deliver the best experience possible
  • Master our internal management system in order to efficiently and effectively manage customer relationships
  • Coordinate with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
  • Identify customer trends in real time and communicate to the CX team and other departments

This might describe you:

  • Clear communicator with excellent reading comprehension and writing skills – you can chat with coworkers in real-time while answering customer emails at a rapid pace
  • Excellent computer and technical skills, including experience with Shopify, Microsoft Teams & Office, the Google Suite
  • Familiar with e-commerce and love to teach people about new and exciting tech
  • A knack for building rapport with people quickly and easily
  • A strong work ethic and an entrepreneurial spirit
  • Strong listening skills and a great conversationalist
  • Ability to problem solve and think on your feet, with analytical skills a huge, huge plus
  • You take initiative to solve problems and get the job done
  • Empathy and the ability to put yourself in the customer’s shoes
  • General awesomeness and a sense of humor
  • Prior work-from-home experience is a HUGE plus

Here’s who you’ll work with:

  • Work with awesome CX Associates who make the everyday fun (GIFs highly encouraged!)
  • Coordinate with CX Managers and Director to filter information about customer experiences to other teams at Seed HQ


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SEED APPLICATION FORM

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Thanks for the interest in our little Seed project. Your application has been received successfully. If you're a good fit for the team, we definietly be in touch.